Terms and Agreements

Agreement between customer and DOcar

DOcar; hereinafter referred to as “we”, “us”, our”, and “DOcar”; is a car rental e-marketplace platform for DOcar’s costumer, hereinafter referred to as “you”. We provided you car rental price search services and comparisons from Third Party with the aim to facilitate you to rent a car according to your preferences.

DOcar is not a rental car company and/or a travel agent. We are not responsible for providing and setting/controlling car rental prices which listed in the search results. All search results listed in DOcar are provided independently by rental car companies, hereinafter referred to as “Third Party”, which has joined us and subject to the terms and conditions imposed by DOcar and said Third Party.

The Privacy Policy stated in this platform is offered to you conditioned upon your acceptance of all the terms, conditions, and notices set forth below (collectively, the “Terms of Use” or “Terms and Agreements”). You are advised to read our Privacy Policy carefully, as they contain important information about DOcar’s services. You should also read our Privacy Policy which governs more details about using DOcar’s site platform.

By accessing and/or using this platform to reserve a car, you agree that the Terms and Agreements then in force shall apply. If you do not agree to this Terms and Agreements, please do not use or book any reservations through this platform.

DOcar is operated and owned by PT DOcar Rental Indonesia, a Limited (Ltd.) Company incorporated under the laws of Republik Indonesia, which is located at Jalan Dr. Supomo No. 78 Surakarta, Jawa Tengah, Indonesia.


Use of DOcar platform

As a condition of your use of DOcar platform, you must meet these requirements:

1.           you are at least 18 years of age;

2.           you possess the legal authority to create a binding legal obligation;

3.           you will use this Website in accordance with these Terms of Use;

4.           you will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act;

5.           you will only use this platform in accordance with the applicable law and for lawful purposes


How to join DOcar

  1. for renters

If you want to rent a car, you should join us and provide the following information:

  1. real name (not an alias or fictitious name)
  2. email address
  3. contact person;
  4. for car rental company

To be able to advertise your cars in DOcar, you must become DOcar member and provide the following information:

  1. real business name (not an alias or fictitious name)
  2. email address
  3. contact person
  4. business domicile;
  5. Each member is obligated to maintain the confidentiality of the keywords used to access their DOcar account. We assume that every person using your account have obtained your permission if you do not give prior notice to us.
  6. We have the right to verify the information you provided and limit the use of the platform until the verification process is completed.


Privacy Protection Policy and Use of Cookies

DOcar is very concerned with your privacy and protect that privacy with our Privacy Policy. We may use cookies and other tracking technologies in order to facilitate and track the use of services provided by this platform. For more information, please see our Privacy Policy.


About intellectual property

Except as set out elsewhere in these Terms and Agreements, all intellectual property rights including, but not limited to, copyright (including copyright in computer software), patents, trademarks or business names, design rights, database rights, know-how, trade secrets and rights of confidence in the DOcar  Platforms (together, the "Intellectual Property Rights") are owned by or licensed to DOcar. You acknowledge that by using the DOcar Platforms, you will not acquire any right, title or interest in or to DOcar Platforms or in or to the Intellectual Property Rights except for the limited licence to use the DOcar Platforms granted to you pursuant to these Terms and Agreements. You further acknowledge that you have no right to have access to any aspect of the DOcar Platforms in source-code form.


Other people’s property

We respect the intellectual property rights of others. If you have reason to believe that your copyright is being infringed by any content on the DOcar Platforms, please send a written notification of such infringement to the address stated at the beginning of Terms and Agreements addressed to us.


Prohibited activities

The content and information on this Platform is proprietary to us and/or Third Party. You have the rights to use DOcar Platforms for non-commercial purposes. You agree not to:

  1. use this Platform or its contents for any commercial purpose;
  2. use this Platform for any purposes that is inappropriate and/or against the law;
  3. install, share, or transmit Content that is
    1. libellous, defamatory, obscene, and/or inappropriate;
    2. breaching the confidence or privacy or rights of any third party, including copyright, trademark, or other intellectual property rights;
    3. misleading or leading to misinterpretation of your identity or any other person to show that you are sponsored, affiliated, or associated with DOcar;
  4. disassemble, reverse engineer, or otherwise decompile any software, applications, updates or hardware contained in or available via the DOcar Platforms, except as permitted by law;
  5. use or interfere with the DOcar Platforms in a way that could damage, disable, overburden, impair, or compromise our systems or security or interfere with other users;
  6. introduce onto, or transmit via, the DOcar Platforms any disruptive computer program code, virus, ‘denial of service’ or ‘spam’ attack, worm, Trojan horse, authorisation key, licence control utility or software lock;
  7. use any automated computer program or application to scan, copy, index, sort or otherwise exploit the DOcar Platforms or any part thereof.


Reserve a car in DOcar

  1. all reservation activities are conducted through our Platforms;
  2. the reservation is valid if the payment was made;
  3. the reservation is automatically cancelled if no payment were made within the maximum time of 3 hours;
  4. for further information, please read DOcar FAQ. DOcar FAQ is an integral part of this Terms and Agreements.


Price accuracy and warranty disclaimer

Your use of the DOcar Platforms is entirely at your own risk.

Although we enforce strict ‘price accuracy’ policies with all partners who provide us with travel data and endeavour to ensure that the content displayed on or via the DOcar Platforms is up todate and accurate, we cannot guarantee the reliability or accuracy of such content.  We provide the DOcar Platforms on an ‘as is’ basis and expressly disclaim all warranties, conditions and guarantees of any kind, whether express or implied, including but not limited to, the implied warranties of title, non-infringement, merchantability and accuracy, as well as any warranties implied by usage of trade, course of dealing or course of performance.  To the extent permitted by law, we make no representations and do not warrant to you that the DOcar Platforms (a) are accurate, complete or up to date; (b) will always be available; (c) will meet your expectations; or (d) are secure or are free from errors, faults, defects, viruses or malware.


Limitations and exclusions of liability

These Terms and Agreements set out the full extent of DOcar’s obligations and liabilities in respect of the DOcar Platforms.

DOcar has no responsibility whatsoever for any arrangements you make with any third party as a result of your use of the DOcar Platforms (including, without limitation, any Travel Provider). In the event that you encounter any problems with any booking you make or attempt to make via DOcar, you acknowledge that you should resolve that issue with the relevant Travel Provider and that your sole remedy in such circumstances, including any refund, lies with the relevant Travel Provider and not with DOcar.  Where the DOcar Platforms contain links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

You may see advertising material submitted by third parties on the DOcar Platforms. Each individual advertiser is solely responsible for the content of its advertising material and DOcar accepts no responsibility for the content of advertising material, including, without limitation, any error, omission or inaccuracy therein.

To the maximum extent permitted by law, we (together with our officers, directors, employees, representatives, affiliates, providers and third parties) do not accept any liability for (a) any inaccuracies or omissions in the content displayed on or via the DOcar Platforms; or (b) any act of god, accident, delay or any special, exemplary, punitive, indirect, incidental or consequential loss or damage of any kind (including, without limitation, lost profits or lost savings), whether based in contract, tort (including negligence), strict liability or otherwise, incurred by you arising out of or in connection with your access to, use of, or inability to access or use, the DOcar Platforms or any content contained provided therein.

Subject to these Terms and Agreements and to the extent permitted by law, our maximum aggregate liability to you arising out of or in connection with these Terms or your access to, use of, or inability to access or use, the DOcar Platforms shall be limited to the sum of IDR 1.000.000,00 (one million rupiah).

Nothing in these Terms and Agreements shall limit or exclude (a) our liability in respect of death or personal injury caused by our negligence or for our fraud or fraudulent misrepresentation; (b) any other liability that cannot be excluded by law; or (c) your statutory rights.


Your liability to us

Subject to these Terms and Agreements, you will be responsible and liable to us for all actions, claims, proceedings, costs, damages, losses and expenses (including, without limitation, legal fees) incurred by us or our group, and each of our officers, directors, employees and agents, arising out of, or in any way connected with, your use of the DOcar Platforms or breach of these Terms and Agreements.



We have the absolute discretion to be able to terminate any agreement with you in accordance with these Terms and Agreements at any time upon notice to you and/or if you have a log account by cancelling your membership and your access to your account. We may also suspend your use of DOcar Platforms at any time without prior notice.


Reviews and other content submissions

We appreciate hearing from you about DOcar Platforms. Please be aware that by submitting content to these Platforms by electronic mail, postings on these Platforms or otherwise, including any car rental reviews, questions, comments, suggestions, ideas or the like contained in any submissions, hereinafter referred to as “Contents”, you grant us and DOcar’s affiliations these following matters:

  1. use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and
  2. use the name that you submit in connection with such Content Submission.

You acknowledge that DOcar may choose to provide attribution of your Contents (for example, listing your name and hometown on a car rental review that you submit) at our discretion, and that such submissions may be shared with Third Party.

You further grant DOcar the right to pursue at law any person or entity that violates your or DOcar's rights in the Content which breached this Agreement.

You acknowledge and agree that Submissions are non-confidential and non-proprietary. We take no responsibility and assume no liability for any Submissions posted or submitted by you. We have no obligation to post your comments; we reserve the right in our absolute discretion to determine which comments are published on the platforms. If you do not agree to these terms and conditions, please do not provide us with any Content Submissions.

Please note that we assume no responsibility for reviewing unsolicited Contents (like product or advertising ideas), and will not incur any liability as a result of any similarities between those ideas and materials that may appear in future DOcar programs.

You are fully responsible for the content of your Content Submissions (specifically including, but not limited to, reviews posted to this platform). You are prohibited from posting or transmitting to or from this Website:

  1. any unlawful, threatening, libellous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law;
  2. any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or services); and
  3. any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party.

You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this platform.

You acknowledge that DOcar may exercise its rights (e.g. use, publish, delete) to any content you submit without notice to you.

DOcar’s policies with respect to claims by third parties that the content of the Platforms, including the content of any User Submissions, infringes the copyrights owned by said third party can be found above in the Other people’s property section of these Terms and Agreements.


Company Registrations

DOcar is a subsidiary company of PT DOcar Rental Indonesia, an other Multimedia services company, which has Surat Ijin Usaha Perdagangan (SIUP) and Tanda Daftar Perusahaan (TDP).



You agree to defend and indemnify DOcar, DOcar’s Affiliates, and/or Third Party and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

  1. your breach of this Terms and Agreement or the documents referenced herein;
  2. violation of any law or the rights of a third party;
  3. your use of this Platform; or
  4. your use of this Platform for, or on behalf of, a Third Party.


Links to third party websites

This Platform may contain hyperlinks to websites operated by parties other than DOcar. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites.

Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.


Bank and credit card fees

  1. Manual bank transfer is free from extra charge. However, any additional charges due to different bank transfers will be covered by you.
  2. Any payment made by credit card will be charged an additional 2% of the total transactions in DOcar.


Car rental company rules & restrictions

Please read this additional Terms and Agreements carefully. You agree to comply with these Terms and Agreements imposed by any third party.You acknowledge that some third party that offers car rental and / or products or services may require you to comply with local policies as a prerequisite for the use and / or participating in the service and / or activity they offer. You understand that any violation of the rules and restrictions of Third Party such as this can result in cancellation of your booking, denial of access to car rental and / or other products or services to you, and lose the money that was paid for the reservation, and / or billing We told you over any costs that we wear as a result of the breach.



Disputes, disagreements, or claim which arising out of or relating to these Terms and Agreements will be resolved first by non-litigation by choosing one of these Alternative Disputes Resolutions (ADR); arbitration, negotiation, mediation, or conciliation.


General requirements

This Terms and Agreements, together with Privacy Policy, constitute the entire agreement between you and DOcar. If any provision of these Terms and Agreements is found to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions will not in any way affected or impaired.


The descriptions in this Terms and Agreements are solely for your convenience and do not, in any way, limit or define the terms and conditions of this Terms and Agreements.


Service Help

For quick answers to your questions or ways to contact us, visit our Customer Support Centre or send us and email at support@DOcar.co.id or you can write to us at:

Layanan Pelanggan

PT DOcar Rental Indonesia

Jalan Dr. Supomo No. 78, RT 001 RW 004

Kelurahan Punggawan, Kecamatan Banjarsari

Surakarta 57132

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